When you interact with our services, we collect certain information to provide you with a better experience. Here's what we gather and why:

Personal Information You Provide

This includes data you actively share with us when signing up or using our platform:

• Account Details: Name, email address, phone number, and mailing address
• Financial Information: Banking details for investment transactions (processed through secure third-party providers)
• Identity Verification: Government-issued ID or other documents required for compliance purposes
• Communication Records: Messages you send us through email, chat, or phone support

Information Collected Automatically

When you visit our website or use our services, some data is collected automatically:

• Usage Data: Pages viewed, features used, time spent on platform, and navigation patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General location based on IP address (not precise GPS coordinates)
• Cookies and Similar Technologies: Small files stored on your device to remember preferences and improve functionality

We don't collect data just to have it. Everything we gather serves a specific purpose related to delivering and improving our services:

• Processing and managing your investment transactions and portfolio
• Providing customer support and responding to your inquiries
• Sending important updates about your account, investments, or our services
• Detecting and preventing fraud, security breaches, and other harmful activities
• Complying with legal obligations under Canadian financial regulations
• Analyzing usage patterns to improve our platform and develop new features
• Personalizing your experience based on your preferences and behavior

We may also send you educational content about investing strategies and market insights, but you can opt out of these communications anytime.

Under Canadian privacy law, specifically PIPEDA (Personal Information Protection and Electronic Documents Act), we process your data based on:

• Consent: You've given us permission to collect and use your information
• Contractual Necessity: We need certain data to provide our investment services
• Legal Obligation: Canadian financial regulations require us to collect and retain specific information
• Legitimate Interests: Improving our services, preventing fraud, and maintaining platform security

We don't sell your personal information. Period. However, we do share data with trusted partners in specific situations:

Service Providers

Companies that help us deliver our services, such as payment processors, data storage providers, and customer support platforms. These partners are contractually bound to protect your information and can only use it for specified purposes.

Financial Institutions

Banks and investment firms necessary for processing your transactions and managing your portfolio. All transfers are secured and comply with Canadian banking standards.

Regulatory Authorities

Canadian financial regulators and law enforcement agencies when legally required. We may also share information to prevent fraud or respond to legal proceedings.

Business Transfers

If Tymtron merges with or is acquired by another company, your information may be transferred as part of that transaction. We'll notify you before this happens and explain any changes to how your data is handled.

We keep your information only as long as necessary to provide our services and meet legal requirements:

After retention periods expire, we securely delete or anonymize your data so it can't be traced back to you. All data is stored on secure servers located in Canada, with encrypted backups maintained according to industry standards.

Under Canadian privacy law, you have several rights regarding your personal information. Here's what you can do and how:

Access Your Information

Request a copy of all personal data we hold about you. We'll provide this within 30 days of your request in a commonly used electronic format.

Correct Inaccuracies

If any information we have is wrong or outdated, you can ask us to correct it. You can also update most details directly in your account settings.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements. Some data must be kept for regulatory compliance even after account closure.

Restrict Processing

Ask us to limit how we use your information in certain circumstances, such as while we verify accuracy or assess legitimate grounds for processing.

Object to Processing

Opt out of specific uses of your data, particularly for marketing purposes or automated decision-making.

Data Portability

Receive your information in a structured, machine-readable format that can be transferred to another service provider.

If you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada.

Protecting your information is a top priority. We use multiple layers of security to keep your data safe:

• Encryption: All data transmitted between your device and our servers uses TLS 1.3 encryption
• Secure Storage: Personal information is encrypted at rest using AES-256 encryption standards
• Access Controls: Only authorized employees with legitimate business needs can access your data
• Regular Audits: Third-party security experts review our systems quarterly
• Two-Factor Authentication: Additional security layer available for your account
• Monitoring: Automated systems detect and alert us to suspicious activities
• Employee Training: Regular privacy and security training for all staff members

We use cookies and similar technologies to improve your experience and understand how you use our platform:

Essential Cookies

Required for basic functionality like logging in and maintaining your session. These can't be disabled without affecting core features.

Functional Cookies

Remember your preferences and settings to personalize your experience. You can disable these, but some features may not work as expected.

Analytics Cookies

Help us understand how visitors use our site so we can improve navigation and features. All analytics data is aggregated and doesn't identify you personally.

You can control cookies through your browser settings. Most browsers let you refuse cookies or delete existing ones. Keep in mind that blocking cookies may limit your ability to use certain features.

Tymtron services are designed for adults. We don't knowingly collect information from anyone under 18 years old. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete the information as quickly as possible.

Canadian law requires parental consent for collecting personal information from minors. While our services aren't intended for children, we take this responsibility seriously and will act promptly if we discover any underage data collection has occurred.

Your information is primarily stored and processed in Canada. However, some service providers may operate in other countries. When we transfer data internationally:

• We ensure the receiving country has adequate privacy protections
• We use contractual safeguards to maintain Canadian privacy standards
• We encrypt data during transfer to prevent unauthorized access
• We regularly review our international partners' security practices

If you're concerned about international transfers, contact us to discuss how your specific data is handled.

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll email you at your registered address at least 30 days before changes take effect
• We'll display a prominent notice on our website
• We'll update the "Effective Date" at the top of this policy
• We'll maintain an archive of previous versions for your reference

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account before they become effective.